We deliver to most suburbs across the Gold Coast. Please check our delivery suburb list to confirm if we service your location. If you place an order for a suburb we do not deliver to, we reserve the right to cancel your order immediately and issue a full refund without prior notice.

We offer same-day delivery for orders placed before 2pm Monday – Friday, and before 12pm on Saturday.

Absolutely! During the checkout process, you can choose your desired delivery date. At the moment, you can order flowers up to 21 days in advance, but please contact us if you have a date in the future, we will do our best to accommodate your request.

When you place your order, you automatically agree to allow us to leave the flowers outside if no one is home, provided it's safe to do so. Rest assured, all bouquets are wrapped in a water bag. We will make every effort to keep the blooms out of direct sunlight, but we cannot guarantee this. It’s essential to ensure the recipient's phone number is correct so our courier can notify them via call or text about their delivery. If we can't reach the recipient, we'll call or text you instead.

Our delivery drivers will assess each situation individually. If they determine it’s unsafe to leave the flowers outside or they are unable to access the apartment building or house, the flowers will be returned to the warehouse. The recipient can then pick them up, or a redelivery fee will apply. For this reason, please provide two separate phone numbers on the order: yours and the recipient's.

Yes, we offer same-day delivery for orders placed before 2pm on weekdays, and 12pm on Saturdays. Check our availability for specific products, our sympathy & funeral range have a lead time of 3 days. Call us if you have an urgent order and we will do our best to accommodate you.

You can reach our customer support team via email or phone, details on our contact page. Our hours of operation are 7am – 3pm Monday to Friday, 9am – 12pm Saturday. We're here to help so please don’t hesitate to contact us!

No, we aren’t open and don’t deliver on Sundays! We are here bright and early at 7am on Mondays.

No, we aren’t open and don’t deliver on Public Holidays.

At Indigo & Jade, we prioritise your satisfaction and aim to address any issues promptly. On rare occasions, despite our best efforts, flowers and gifts may arrive damaged. If this happens, please contact us right away at 0420 645 988.

Unfortunately, we can’t accept responsibility for damages if we’re not informed within 3 hours of receiving the flowers or gifts. Read our full damage policy here.

Some of our items, like the Funeral Casket Spray or Urn Hugger, will incur an oversized delivery charge as it requires delicate handling and a different courier to transport, to ensure that the item arrives per your requested time.

Yes, all orders are available for pick up from our warehouse in Burleigh Heads. Our pick up hours are 9am – 3pm. Please call if you'd like to come earlier, we open from 7am and should be able to accomodate your request.

Flowers are seasonal and will vary. Your bouquet will reflect the chosen colours, with specific blooms dependent on availability. We’ll ensure the selection is always beautiful and of the highest quality. If you have a specific flower in mind, please contact us before ordering, as we cannot guarantee any particular flowers.

To keep your flowers fresh, trim the stems at an angle, place them in clean water, and keep them in a cool location away from direct sunlight. Flowers like fresh water and it would be ideal to change the water daily.

Flowers are seasonal and will vary. We’ll ensure the selection is always beautiful and of the highest quality. If you have a specific flower in mind, please contact us before ordering, as we cannot guarantee any particular flowers.

Yes! We offer various customisation options, including flower types and arrangements. Please contact us for specific requests.

Yes! We love to send flowers to corporate clients, businesses or your home on a subscription basis. We can offer weekly, monthly or a timeline of your choosing. Contact us for more information

A small card is complimentary with all our flower arrangements. Please leave your message at checkout and we will have it attached to your order.

No, we aren’t open on Sundays! We are here bright and early at 7am on Mondays.

No, we aren’t open and don’t deliver on Public Holidays.

If you're not satisfied with your order, please contact us immediately after the delivery, and we will do our best to resolve the issue. Read the full returns policy here.

If you wish to change your order, please contact us at least 24 hours before your selected delivery date. We cannot accept changes on the day of delivery. Our arrangements are custom-made with fresh flowers sourced that morning, and couriers are automatically scheduled when the order is placed. As a result, the flowers are often already en route or delivered by that time.

If you wish to cancel your order, please contact us at least 24 hours before your selected delivery date.

Regrettably, we cannot accept cancellations on the day of delivery. Our arrangements are custom-made with fresh flowers sourced that morning, and couriers are automatically scheduled when the order is placed. As a result, the flowers are often already en route or delivered by that time.

Regrettably, we cannot accept cancellations on the day of delivery. Our arrangements are custom-made with fresh flowers sourced that morning, and couriers are automatically scheduled when the order is placed. As a result, the flowers are often already en route or delivered by that time.