Refund policy

Returns Policy

At Indigo & Jade, we strive to provide the highest quality flowers and arrangements. Please note that due to the perishable nature of our products, all flower sales are final and non-refundable. We do not accept returns or provide refunds for any change of mind.

If you wish to change or cancel your order, please contact us at least 24 hours before your selected delivery date.

Any additional items included in your delivery, such as chocolates or wine, are subject to the same policy. If these items are purchased individually, please contact us immediately after delivery, and we will assess your situation. They may be eligible for a partial refund.

Please note that items damaged due to negligence or lack of care by the recipient will not be accepted for returns or refunds.

In the event that you receive a product that is clearly defective or damaged upon delivery, please reach out to us immediately for flowers, and within 24 hours for non-perishable items so we can address the issue. We may require a photo of the product to assist with your inquiry.

Thank you for your understanding. If you have any questions, please feel free to contact our customer service team.

Damage Policy

At Indigo & Jade, we prioritise your satisfaction and aim to address any issues promptly. On rare occasions, despite our best efforts, flowers and gifts may arrive damaged. f this happens, please contact us right away at 0420 645 988. Unfortunately, we can’t accept responsibility for damages if we’re not informed within 3 hours of receiving the flowers or gifts.

Please note the following:

Photo Submission: We will need clear photos of the item(s) being discussed.

Refunds and Replacements: We reserve the right to deny a refund or replacement based on our assessment of the submitted images.

Return of Items: In some cases, you may be required to return the original flowers or products to Indigo & Jade within 24 hours of delivery.

Thank you for your understanding as we work to resolve any issues. Your satisfaction is important to us!