FAQ
Will my arrangement look like the photo?
Flowers are seasonal and will vary. Your casket spray will reflect the chosen colours, with specific blooms dependent on availability. We’ll ensure the selection is always beautiful and of the highest quality. If you have a specific flower in mind, please contact us before ordering, as we cannot guarantee any particular flowers.
Can I schedule a delivery for a specific date?
Absolutely! During the checkout process, you can choose your desired delivery date. At the moment, you can order flowers up to 21 days in advance, but please contact us if you have a date in the future, we will do our best to accommodate your request.
Why is there an extra delivery charge on my item?
Some of our items, like the Funeral Casket Spray or Urn Hugger, will incur an oversized delivery charge as it requires delicate handling and a different courier to transport, to ensure that the item arrives per your requested time.
How can I contact customer support?
You can reach our customer support team via email or phone, details on our contact page. Our hours of operation are 7am – 3pm Monday to Friday. We're here to help so please don’t hesitate to contact us!
Sympathy
Boxed Arrangements
Choose our boxed floral arrangements for a beautifully curated expression of sympathy. Each arrangement features exquisite blooms that convey heartfelt condolences with grace and dignity.
Memorial
Urn Huggers
Our floral urn huggers are exquisite arrangements that delicately embrace any urn with fresh flowers, handcrafted to honour your loved one's unique spirit and your heartfelt sentiments.